Terms & Conditions – Terms of Use for the Poko Online Gaming Platform

Poko (hereinafter referred to as the "Platform") constitutes your full acceptance of these Terms and Conditions. If you do not agree with any part of these terms, please Poko Please refrain from using the platform.

These Terms and Conditions Poko and all its users. This agreement comes into effect from the moment you register your account.

Poko reserves the right to update these Terms and Conditions from time to time. When changes are made, a notice will be posted on the Platform and the updated terms will take effect from the date of publication.

To open an account on poko, you must provide accurate and complete information. Creating an account using false information is strictly prohibited and may result in account closure.

Each individual only one account open. If any individual is found operating multiple accounts, all associated accounts will be closed and any deposited balance may be forfeited.

• You must provide your correct name, address, and contact details during registration
• A copy of your ID may be requested for account verification
• Keeping your account password confidential is your responsibility
• Sharing your account with anyone else is prohibited
• If you notice any suspicious activity on your account, notify support immediately

Poko may request additional documents for identity verification at any time. Failure to submit the required documents may result in certain features being temporarily suspended.

By registering on poko, you confirm that you are at least 18 years of age. Providing false information about your age is a punishable offence and will result in immediate account closure.

A note to parents — please ensure that your underage children cannot access this Platform. If you suspect that a minor has created an account, contact our support team immediately.

All financial transactions on poko must be conducted through legitimate, personal payment methods. Using third-party accounts or cards for transactions is strictly prohibited.

• Minimum Deposit: BDT 200 (two hundred taka)
• Minimum Withdrawal: BDT 500 (five hundred taka)
• Withdrawal Processing: Within 24-48 hours
• Supported methods: bKash, Nagad, Rocket, and other approved methods
• Your account must be fully verified before any withdrawal can be processed

Poko reserves the right to set maximum withdrawal limits. VIP members enjoy higher limits and priority payment services.

All bonuses and promotions on poko come with their own specific terms. Please read the relevant terms carefully before accepting any bonus.

• Bonuses can only be withdrawn after the specified wagering requirements have been met
• Wagering requirements must typically be completed within 7–30 days of receiving the bonus
• Multiple bonuses cannot be used simultaneously unless explicitly permitted
• Bets placed with bonus funds generally do not earn VIP points
• Misuse of bonuses may result in bonus cancellation and account suspension
• Poko reserves the right to modify or cancel any bonus offer

The welcome bonus is available to first-time registrants only. Any attempt to claim the bonus by closing an existing account and opening a new one will result in both accounts being permanently suspended.

All games on poko operate using internationally certified RNG (Random Number Generator) technology. Every outcome is completely fair and verifiable.

• Any form of fraud or cheating is strictly prohibited
• Using bots, automation, or any third-party software to play is strictly prohibited
• Exploiting system vulnerabilities to gain an unfair advantage is prohibited
• Colluding with other players to gain an unfair advantage is prohibited
• Poko's decision is final and applies to all disputes

For Sports Betting, if any match is cancelled or abandoned, the outcome of the bet will be determined in accordance with poko's established rules. For more details, visit our Bet Section View.

Poko believes that entertainment should always be enjoyable and kept in check. We treat responsible gaming not just as a policy, but as a core part of our philosophy.

Available on poko:

• Deposit Limit: Set daily, weekly, or monthly limits
• Betting Limit: Take control of your own budget
• Cool-off Period: Take a break from gaming for a set period of time
• Self-Exclusion: Option to lock your account for an extended period
• Reality Check: Track your regular gaming time and spending

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Play View the page.

Poko takes the protection of your personal information extremely seriously. We use 256-bit SSL encryption and never share your personal data with any third party.

• Your data is used solely for service delivery and security purposes
• International data protection standards (GDPR-compliant) are followed
• You may request the deletion of your data at any time
• Personal information is never shared with third-party advertisers

For more details, visit our Privacy Policy Read the page.

Poko reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Registering with false information or refusing to cooperate with identity verification
• Operating multiple accounts
• Fraud, cheating, or attempting to hack the system
• Operating an account on behalf of a minor
• Money laundering or illegal financial activity
• Bonus abuse or exploitation of system vulnerabilities

In the event of account closure, poko may or may not refund the remaining balance in accordance with applicable rules, depending on the reason for closure.

Poko strives to provide uninterrupted service at all times; however, technical issues may occasionally cause temporary disruptions. In such situations, poko's liability is limited as follows:

• If any game or bet is affected by a server outage, poko will review the situation and provide a resolution
• Poko is not liable for any losses resulting from internet connection failures
• Poko is not directly liable for issues caused by third-party payment gateways, but will assist in resolving them
• If a technical error causes an abnormal game outcome, poko reserves the right to void that result

If you encounter any technical issue, contact our support team immediately and take a screenshot of the problem.

To resolve any dispute with poko, please contact our support team in the first instance. We generally aim to resolve all complaints within 48 hours.

Dispute Resolution Steps:

• Step 1: Contact support via live chat or email
• Step 2: If support cannot resolve your issue, escalate to senior management
• Step 3: If all internal processes fail, seek assistance from an independent dispute resolution body

All gaming decisions on poko are final. However, disputes related to payments or accounts are subject to an impartial review process.

Poko reserves the right to partially or fully amend these Terms and Conditions at any time. In the event of changes:

• A notice will be posted on the platform
• Notifications may be sent to your registered email address
• Changes take effect 7 days after publication (immediately in the case of urgent changes)
• Continued use of the platform after any changes will be considered acceptance of the updated terms

This version of the Terms and Conditions has been presented in a simplified format for users in Bangladesh. In the event of any legal interpretation, the original English version shall prevail.