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FAQ – All Your Questions About Poko, Answered in One Place

From registration to withdrawals, bonuses to gaming rules — whatever question you have about poko, you'll find the answer right here.

Search for a question… e.g. "How do I claim a bonus?"
50+ FAQ
7 Category
24/7 Support
🎮
Games & Betting
💳
Payments & Bonuses
👤
Account
🛡️
Security
Why This FAQ?

The easiest way to learn everything about Poko

PokoAfter joining, many users have questions — how to deposit, how bonuses work, what to do if you forget your password, or how long withdrawals take. This FAQ page is here to answer exactly those questions. Before reaching out to support, check here first — you'll find most answers right on this page.

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Registration & Account

How to open an account, complete verification, change your password, and update your profile.

💰
Deposits & Withdrawals

How to deposit via bKash, Nagad, and Rocket — and how to withdraw your winnings quickly.

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Bonuses & Promotions

All your questions answered about welcome bonuses, daily offers, reload bonuses, and VIP rewards.

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Games & Betting Rules

Rules and tips for Sports Betting, casino games, fish games, and slots.

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Security & Privacy

How secure are your personal information, payments, and account — and how does Poko protect them.

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App & Device Support

Everything you need to know about downloading, installing, and using the Poko app.

All questions Account Payment Bonus Games Security App
Account & Registration 8 questions

PokoTo open a free account, you will need: an active Bangladeshi mobile number, a valid email address, and to be at least 18 years old. A national ID card or passport may be required later for verification.

No, each individual may only hold one Poko manage your account. If you attempt to open multiple accounts using the same mobile number, email address, or ID, all associated accounts will be suspended and any balance may be forfeited.

on the login page Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the OTP to set a new password.

Your mobile number is verified at the time of registration. However, full identity verification (KYC) — including submission of a national ID photo — may be required for large withdrawals or certain account-related actions.

Yes. You can close your account by contacting support via live chat. Please withdraw any remaining balance before doing so. Self-exclusion can also be set up as part of responsible gaming — for more details, Responsible Gaming on the page.

To change your mobile number, please contact our support team. After verifying your identity, the support team will assist you in updating your number.

No. Poko strictly enforces an 18+ policy. Opening an account as a minor is strictly prohibited. If a user's age is in doubt, ID verification will be requested, and the account will be closed if the user cannot confirm they are of legal age.

Yes, but each person must register a separate account using a unique mobile number and email address. Any attempt to create two accounts with the same details will result in both accounts being closed.
Deposits & Withdrawals 8 questions

Pokoaccepts deposits via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit is typically BDT 200. All payments are fully secure and encrypted.

Deposits via bKash, Nagad, and Rocket are typically credited instantly — within a few seconds to 5 minutes. Bank transfers may take 1–3 business days.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to identity verification.

The minimum withdrawal amount is generally BDT 500. The maximum limit depends on your account type and VIP level. For full details, check your account settings or contact support.

Poko does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges.

Any unused balance can be withdrawn at any time. However, balance earned from bonuses is subject to wagering requirements. For more details, Terms & Conditions.

If you've sent a deposit to the wrong number, contact support via live chat immediately. Provide the transaction ID and a screenshot to the support team. Acting quickly gives us the best chance of resolving the issue.

For security reasons, deposits should generally be made from a payment method registered in your own name. Payments from third parties may be subject to verification.
Bonuses & Promotions 6 questions

Registration Once you make your first deposit after registering, the welcome bonus will be automatically credited to your account. For details on the bonus amount and terms, Promotions on the page for full details.

A wagering requirement means you must place a specified amount in bets before a bonus can be withdrawn. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000. Terms vary for each bonus — Terms & Conditions See below.

Yes, most bonuses have an expiry period — typically between 7 and 30 days. If the wagering requirements are not met within the given timeframe, the bonus balance may be forfeited. Make sure to read the terms and conditions as soon as you receive a bonus.

Typically, only one bonus can be active at a time. However, Poko's certain offers may be used together. For more details, Promotions on the page.

Yes! Poko's VIP members enjoy exclusive cashback, special bonuses, higher deposit and withdrawal limits, and access to a dedicated personal account manager. For more details, On the VIP page See below.

Share your referral code with a friend, and once they sign up, you may both receive a bonus. For the current terms and conditions of the referral program, Promotions on the page.
Games & Sports Betting 6 questions

Poko's In the game lobby Available: Live Casino, slots, Fish Game, table games (poker, blackjack, roulette), and much more. On top of that, Sports Betting and Bet Sectionoffers betting on cricket, football, and 100+ other sports.

Yes. Poko's games are developed by certified software providers and use RNG (Random Number Generator) technology. This ensures that every outcome is completely random and unbiased.

Yes! Poko's in the Sports section Yes, live betting is available. Place bets in real time by watching the odds change during ongoing matches. Live betting is supported across a range of sports, including cricket, football, and tennis.

In Fish Game, you shoot and catch fish to earn points. Catching bigger fish rewards you with greater prizes. On the Fish Game page to learn detailed rules and strategies.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations (such as a match being cancelled), bets may be automatically refunded. For more details, In the Terms & Conditions available.

Minimum bet amounts vary by game and bet type, generally starting from BDT 10. You can view the minimum and maximum bet limits once you enter a specific game.
Security & Privacy 4 questions

Poko All data is protected using 256-bit SSL encryption. Your personal information, payment details, and gaming history are completely secure. Our Privacy Policy for full details.

If you suspect any unauthorized access, change your password immediately and notify our support team. They can temporarily lock your account to ensure it stays secure.

Poko Your personal information is never sold or shared without your consent. Limited data may only be used for payment processing or legal compliance purposes. For more details, In the Privacy Policy available.

Go to the "Responsible Gaming" section in your account settings to set deposit limits, session limits, a cool-off period, or self-exclusion. For more details, Responsible Gaming on the page.
Mobile App 4 questions

Poko App Download Page can be downloaded directly. Both Android and iOS versions are available. Do not download the app from third-party sources.

Yes! Poko The app gives you access to all the same features as the website — games, betting, deposits, withdrawals, bonuses, and support. Added benefits include push notifications and faster loading times.

On Android, allow installation from "Unknown sources". On iOS, enable the "Trust Developer" option after installation. If you still run into issues, contact support via live chat.

Yes, you should keep the app updated regularly. New updates bring security improvements, new games, and fresh features. Some games or features may not work properly on older versions.
Couldn't find your answer?

Our 24/7 Bangla support team is always here for you. Get in touch directly with any questions.

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Please Note: Poko is committed to delivering the best gaming experience in Bangladesh. Play with enjoyment — and play responsibly.
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More About the Poko FAQ

Poko's FAQ page is built with Bangladeshi users in mind. We know that first-time online gaming users often have plenty of questions — especially around payment security, bonus terms and conditions, and how to withdraw their winnings.

This FAQ was put together by analysing the questions our support team receives every day. That means the answers here are grounded in real user experience — not just theory.

Poko believes in full transparency. That's why bonus terms, payment limits, and security policies are all communicated in plain language. No hidden charges, no ambiguous conditions.

If you can't find the answer to your question in this FAQ, please reach out to our support team via live chat. We're available in Bengali 24 hours a day, 7 days a week.

Pro Tip: Always read the terms and conditions of each bonus carefully. If anything is unclear, ask our support team — this will help you avoid any unexpected situations later.

Poko by the Numbers

Active members 50,000+
Available Games 500+
Sports markets 100+
Average Withdrawal Time <30 minutes
Support hours 24/7
FAQ Q&A 50+
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